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Learn how agencies nationwide are leveraging OnCall to transform operations, improve response times and enhance community safety. Discover solutions for the challenges facing public safety organizations today and into the future.",{"sys":5623,"metadata":5634,"fields":5637},{"space":5624,"type":10,"id":5626,"contentType":5627,"revision":1486,"createdAt":5629,"updatedAt":5630,"publishedAt":5630,"firstPublishedAt":5631,"publishedVersion":1305,"environment":5632},{"sys":5625},{"type":7,"linkType":8,"id":9},"1vntWDpqbky4kiggG2iRfU",{"sys":5628},{"type":7,"linkType":14,"id":2266},"2025-12-04T16:39:17.546Z","2026-05-22T15:41:30.570Z","2025-12-04T16:42:00.308Z",{"sys":5633},{"id":23,"type":7,"linkType":24},{"tags":5635,"concepts":5636},[],[],{"internalTitle":5638,"title":5639,"theme":2279,"questions":5640,"paddingTop":936,"paddingBottom":936},"Octave OnCall FAQ","Common questions about OnCall public safety technology ",[5641,5669,5697,5724,5751,5778,5805,5833],{"sys":5642,"metadata":5654,"fields":5657},{"space":5643,"type":10,"id":5645,"contentType":5646,"revision":1301,"createdAt":5649,"updatedAt":5650,"publishedAt":5650,"firstPublishedAt":5651,"publishedVersion":1506,"environment":5652},{"sys":5644},{"type":7,"linkType":8,"id":9},"5SL8vgohiPB0zzktJpF4PD",{"sys":5647},{"type":7,"linkType":14,"id":5648},"bt4FaqQuestionanswer","2025-12-04T16:39:55.003Z","2026-05-20T12:48:15.566Z","2025-12-04T16:40:02.993Z",{"sys":5653},{"id":23,"type":7,"linkType":24},{"tags":5655,"concepts":5656},[],[],{"question":5658,"answer":5659},"What is the OnCall portfolio? ",{"data":5660,"content":5661,"nodeType":248},{},[5662],{"data":5663,"content":5664,"nodeType":247},{},[5665],{"data":5666,"marks":5667,"value":5668,"nodeType":246},{},[],"The OnCall portfolio is a comprehensive, end-to-end suite of public safety software solutions designed to help agencies of all sizes deliver better service during emergencies and major events. It includes OnCall Dispatch for incident management, OnCall Records for law enforcement operations, OnCall Analytics for data insights, OnCall Planning & Response for major incident management and OnCall Field Mobility for mobile connectivity. The portfolio is cohesive and interoperable, enabling full-spectrum support for daily operations and future preparedness. ",{"sys":5670,"metadata":5682,"fields":5685},{"space":5671,"type":10,"id":5673,"contentType":5674,"revision":872,"createdAt":5676,"updatedAt":5677,"publishedAt":5677,"firstPublishedAt":5678,"publishedVersion":5679,"environment":5680},{"sys":5672},{"type":7,"linkType":8,"id":9},"JRWLsj4B6zH1kO3LDO6M8",{"sys":5675},{"type":7,"linkType":14,"id":5648},"2025-12-04T16:40:10.697Z","2026-05-20T12:48:14.098Z","2025-12-04T16:40:21.061Z",34,{"sys":5681},{"id":23,"type":7,"linkType":24},{"tags":5683,"concepts":5684},[],[],{"question":5686,"answer":5687},"Can OnCall be deployed on-premises and in the cloud? ",{"data":5688,"content":5689,"nodeType":248},{},[5690],{"data":5691,"content":5692,"nodeType":247},{},[5693],{"data":5694,"marks":5695,"value":5696,"nodeType":246},{},[],"Yes, the OnCall portfolio is designed for both on-premises and cloud deployments, allowing agencies to choose the environment that best suits their infrastructure and requirements. This flexibility ensures organizations can select the deployment option that aligns with their security policies, budget constraints and operational needs without sacrificing capabilities or performance. Whether you prefer the control of on-premises infrastructure or the scalability and accessibility of cloud deployment, OnCall adapts to your specific environment. ",{"sys":5698,"metadata":5709,"fields":5712},{"space":5699,"type":10,"id":5701,"contentType":5702,"revision":872,"createdAt":5704,"updatedAt":5705,"publishedAt":5705,"firstPublishedAt":5706,"publishedVersion":5679,"environment":5707},{"sys":5700},{"type":7,"linkType":8,"id":9},"50g9USyxvUi96NNjOMslem",{"sys":5703},{"type":7,"linkType":14,"id":5648},"2025-12-04T16:40:30.581Z","2026-05-20T12:53:58.116Z","2025-12-04T16:40:37.204Z",{"sys":5708},{"id":23,"type":7,"linkType":24},{"tags":5710,"concepts":5711},[],[],{"question":5713,"answer":5714},"What are the key modules or components of the OnCall portfolio? ",{"data":5715,"content":5716,"nodeType":248},{},[5717],{"data":5718,"content":5719,"nodeType":247},{},[5720],{"data":5721,"marks":5722,"value":5723,"nodeType":246},{},[],"The main components include: OnCall Dispatch, a next-generation incident management CAD solution; OnCall Records, a records management system (RMS) for law enforcement operations and administration; OnCall Analytics, an analytics suite that turns raw data into actionable insights; OnCall Planning & Response, a web-based tool for managing major incidents and events across jurisdictions; and OnCall Field Mobility, mobile and browser clients that connect in-vehicle devices, tablets and smartphones to dispatch and records systems. Each component integrates seamlessly with the others for comprehensive public safety operations. ",{"sys":5725,"metadata":5736,"fields":5739},{"space":5726,"type":10,"id":5728,"contentType":5729,"revision":872,"createdAt":5731,"updatedAt":5732,"publishedAt":5732,"firstPublishedAt":5733,"publishedVersion":1259,"environment":5734},{"sys":5727},{"type":7,"linkType":8,"id":9},"6nCKcswJM2Qv0RMRkEhh5s",{"sys":5730},{"type":7,"linkType":14,"id":5648},"2025-12-04T16:41:00.489Z","2026-05-20T12:55:51.057Z","2025-12-04T16:41:07.651Z",{"sys":5735},{"id":23,"type":7,"linkType":24},{"tags":5737,"concepts":5738},[],[],{"question":5740,"answer":5741},"What kinds of agencies or organizations is the OnCall portfolio intended for? ",{"data":5742,"content":5743,"nodeType":248},{},[5744],{"data":5745,"content":5746,"nodeType":247},{},[5747],{"data":5748,"marks":5749,"value":5750,"nodeType":246},{},[],"The OnCall portfolio is designed for public safety agencies including law enforcement, PSAPs (Public Safety Answering Points), emergency services, fire departments and emergency medical services of various sizes and across jurisdictions. It supports operations, administration, major event management and field mobility for agencies ranging from small municipal departments to large multi-jurisdictional implementations. The scalable architecture ensures that organizations of any size can benefit from modern public safety technology without being over- or under-served by the platform. ",{"sys":5752,"metadata":5763,"fields":5766},{"space":5753,"type":10,"id":5755,"contentType":5756,"revision":872,"createdAt":5758,"updatedAt":5759,"publishedAt":5759,"firstPublishedAt":5760,"publishedVersion":5603,"environment":5761},{"sys":5754},{"type":7,"linkType":8,"id":9},"7BQuZYwPiz4Kqai0LhWGuD",{"sys":5757},{"type":7,"linkType":14,"id":5648},"2025-12-04T16:41:15.137Z","2026-05-20T12:54:00.953Z","2025-12-04T16:41:21.960Z",{"sys":5762},{"id":23,"type":7,"linkType":24},{"tags":5764,"concepts":5765},[],[],{"question":5767,"answer":5768},"How does OnCall help agencies manage large volumes of incoming data? ",{"data":5769,"content":5770,"nodeType":248},{},[5771],{"data":5772,"content":5773,"nodeType":247},{},[5774],{"data":5775,"marks":5776,"value":5777,"nodeType":246},{},[],"OnCall helps take control of overwhelming amounts of incoming data from devices, systems and people by enabling integration, breaking down information silos and applying next-generation technology for operational decision-making. The platform consolidates data from multiple sources into a unified view, providing actionable intelligence rather than overwhelming operators with raw information. Advanced filtering, prioritization and analytics capabilities ensure that critical information reaches the right people at the right time while reducing cognitive load on dispatchers and responders. ",{"sys":5779,"metadata":5790,"fields":5793},{"space":5780,"type":10,"id":5782,"contentType":5783,"revision":872,"createdAt":5785,"updatedAt":5786,"publishedAt":5786,"firstPublishedAt":5787,"publishedVersion":5679,"environment":5788},{"sys":5781},{"type":7,"linkType":8,"id":9},"6TbBk03iELvSKI9HPYhqfE",{"sys":5784},{"type":7,"linkType":14,"id":5648},"2025-12-04T16:41:29.534Z","2026-05-20T12:43:45.220Z","2025-12-04T16:41:36.436Z",{"sys":5789},{"id":23,"type":7,"linkType":24},{"tags":5791,"concepts":5792},[],[],{"question":5794,"answer":5795},"What makes the OnCall portfolio unique in the market? ",{"data":5796,"content":5797,"nodeType":248},{},[5798],{"data":5799,"content":5800,"nodeType":247},{},[5801],{"data":5802,"marks":5803,"value":5804,"nodeType":246},{},[],"The OnCall platform is the only cohesive, interoperable public safety portfolio on the market today that enables full-spectrum support for daily pressures and future preparedness. Unlike fragmented solutions that require extensive customization to work together, OnCall is built as an integrated ecosystem from the ground up. This cohesive design eliminates data silos, reduces integration complexity and ensures seamless information flow across all components. The platform's flexibility allows agencies to deploy components independently or together while maintaining full interoperability, providing a level of integration and operational efficiency that standalone solutions cannot match. ",{"sys":5806,"metadata":5818,"fields":5821},{"space":5807,"type":10,"id":5809,"contentType":5810,"revision":61,"createdAt":5812,"updatedAt":5813,"publishedAt":5813,"firstPublishedAt":5814,"publishedVersion":5815,"environment":5816},{"sys":5808},{"type":7,"linkType":8,"id":9},"11HtMZXeteXzKokIOnLHqw",{"sys":5811},{"type":7,"linkType":14,"id":5648},"2025-12-04T16:41:43.438Z","2026-06-03T16:42:22.936Z","2025-12-04T16:41:51.217Z",37,{"sys":5817},{"id":23,"type":7,"linkType":24},{"tags":5819,"concepts":5820},[],[],{"question":5822,"answer":5823},"How does OnCall Dispatch benefit public safety agencies? ",{"nodeType":248,"data":5824,"content":5825},{},[5826],{"nodeType":247,"data":5827,"content":5828},{},[5829],{"nodeType":246,"value":5830,"marks":5831,"data":5832},"OnCall Dispatch is a browser-based, next-generation computer-aided dispatch solution with streamlined workflows to reduce operator workload, increase productivity and boost capacity in public safety answering points (PSAPs), control rooms, stations or units. It enhances situational awareness and coordination to support safer, faster responses. The modern user interface is designed specifically for the high-stress environment of emergency dispatch, presenting critical information clearly without overwhelming operators. Advanced features include intelligent call routing, automated resource recommendations, real-time mapping and comprehensive incident tracking that keeps all stakeholders informed throughout emergency response operations. ",[],{},{"sys":5834,"metadata":5845,"fields":5848},{"space":5835,"type":10,"id":5837,"contentType":5838,"revision":1365,"createdAt":5840,"updatedAt":5841,"publishedAt":5841,"firstPublishedAt":5842,"publishedVersion":3056,"environment":5843},{"sys":5836},{"type":7,"linkType":8,"id":9},"2axOYatx80YwXf8N7cTQXh",{"sys":5839},{"type":7,"linkType":14,"id":5648},"2026-02-12T15:02:47.308Z","2026-05-20T12:55:52.732Z","2026-02-12T15:03:06.525Z",{"sys":5844},{"id":23,"type":7,"linkType":24},{"tags":5846,"concepts":5847},[],[],{"question":5849,"answer":5850},"Is HxGN OnCall the same as Octave OnCall?",{"data":5851,"content":5852,"nodeType":248},{},[5853],{"data":5854,"content":5855,"nodeType":247},{},[5856],{"data":5857,"marks":5858,"value":5859,"nodeType":246},{},[],"Octave OnCall is the updated, rebranded version of HxGN OnCall. While the core functionality and performance remain consistent, Octave OnCall reflects Octave's transition into an independent spin-off brand, complete with refreshed naming, design and positioning. This change allows Octave to focus on delivering a more unified product experience and future-ready innovation, without altering the reliability you expect from the original HxGN OnCall. ","OnCall Public Safety Technology ","Octave OnCall software is modern public safety technology built for the user, available on-premises or in the cloud with NG911 and innovative AI features.","public safety technology, public safety platform, oncall software","{\n  \"@context\": \"https:\u002F\u002Fschema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is the OnCall portfolio?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The OnCall portfolio is a comprehensive, end-to-end suite of public safety software solutions designed to help agencies of all sizes deliver better service during emergencies and major events. It includes OnCall Dispatch for incident management, OnCall Records for law enforcement operations, OnCall Analytics for data insights, OnCall Planning & Response for major incident management and OnCall Field Mobility for mobile connectivity. 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While the branding has changed to Octave, the core computer-aided dispatch (CAD) and records management functionality remains the industry standard for public safety.",{"name":5872,"@type":4674,"acceptedAnswer":5873},"What is included in the Octave OnCall portfolio?",{"text":5874,"@type":4677},"The portfolio includes OnCall Dispatch (CAD), OnCall Records (RMS), OnCall Analytics for evidence-based reporting, and OnCall Field Mobility for task-focused responder apps.",{"name":5876,"@type":4674,"acceptedAnswer":5877},"Does Octave OnCall support cloud deployment?",{"text":5878,"@type":4677},"Yes. Octave OnCall is built for flexibility, supporting on-premises, customer-hosted cloud, or Software as a Service (SaaS) deployments to meet the security and IT needs of any agency.",{"name":5880,"@type":4674,"acceptedAnswer":5881},"How does Octave OnCall use AI in dispatching?",{"text":5882,"@type":4677},"Through 'Smart Advisor,' Octave OnCall uses assistive AI to provide critical insights and fill operational blind spots during complex, unfolding emergencies, ensuring dispatchers have a second set of eyes on live data.",{"name":5884,"@type":4674,"acceptedAnswer":5885},"Can Octave OnCall integrate with existing systems?",{"text":5886,"@type":4677},"Absolutely. 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