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来转变运营模式、缩短响应时间并加强社区安全。探索应对公共安全组织当前和未来所面临挑战的解决方案。",{"sys":5633,"metadata":5644,"fields":5647},{"space":5634,"type":10,"id":5636,"contentType":5637,"revision":1486,"createdAt":5639,"updatedAt":5640,"publishedAt":5640,"firstPublishedAt":5641,"publishedVersion":1305,"environment":5642},{"sys":5635},{"type":7,"linkType":8,"id":9},"1vntWDpqbky4kiggG2iRfU",{"sys":5638},{"type":7,"linkType":14,"id":2271},"2025-12-04T16:39:17.546Z","2026-05-22T15:41:30.570Z","2025-12-04T16:42:00.308Z",{"sys":5643},{"id":23,"type":7,"linkType":24},{"tags":5645,"concepts":5646},[],[],{"internalTitle":5648,"title":5649,"theme":2284,"questions":5650,"paddingTop":936,"paddingBottom":936},"Octave OnCall FAQ","有关 OnCall 公共安全技术的常见问题 ",[5651,5679,5707,5734,5761,5788,5815,5843],{"sys":5652,"metadata":5664,"fields":5667},{"space":5653,"type":10,"id":5655,"contentType":5656,"revision":1301,"createdAt":5659,"updatedAt":5660,"publishedAt":5660,"firstPublishedAt":5661,"publishedVersion":1506,"environment":5662},{"sys":5654},{"type":7,"linkType":8,"id":9},"5SL8vgohiPB0zzktJpF4PD",{"sys":5657},{"type":7,"linkType":14,"id":5658},"bt4FaqQuestionanswer","2025-12-04T16:39:55.003Z","2026-05-20T12:48:15.566Z","2025-12-04T16:40:02.993Z",{"sys":5663},{"id":23,"type":7,"linkType":24},{"tags":5665,"concepts":5666},[],[],{"question":5668,"answer":5669},"什么是 OnCall 产品组合？ ",{"data":5670,"content":5671,"nodeType":248},{},[5672],{"data":5673,"content":5674,"nodeType":247},{},[5675],{"data":5676,"marks":5677,"value":5678,"nodeType":246},{},[],"OnCall 产品组合是一套全面的、端到端公共安全软件解决方案，旨在帮助各种规模的机构在紧急情况和重大活动期间提供更优质的服务。它包括用于事件管理的 OnCall Dispatch、用于执法行动的 OnCall Records、用于数据分析的 OnCall Analytics、用于重大事件管理的 OnCall Planning & Response，以及用于移动连接的 OnCall Field Mobility。该产品组合具有连贯性和互操作性，能够为日常运营和面向未来的准备工作提供全方位支持。",{"sys":5680,"metadata":5692,"fields":5695},{"space":5681,"type":10,"id":5683,"contentType":5684,"revision":872,"createdAt":5686,"updatedAt":5687,"publishedAt":5687,"firstPublishedAt":5688,"publishedVersion":5689,"environment":5690},{"sys":5682},{"type":7,"linkType":8,"id":9},"JRWLsj4B6zH1kO3LDO6M8",{"sys":5685},{"type":7,"linkType":14,"id":5658},"2025-12-04T16:40:10.697Z","2026-05-20T12:48:14.098Z","2025-12-04T16:40:21.061Z",34,{"sys":5691},{"id":23,"type":7,"linkType":24},{"tags":5693,"concepts":5694},[],[],{"question":5696,"answer":5697},"OnCall 可以部署在本地和云端吗？ ",{"data":5698,"content":5699,"nodeType":248},{},[5700],{"data":5701,"content":5702,"nodeType":247},{},[5703],{"data":5704,"marks":5705,"value":5706,"nodeType":246},{},[],"是的，OnCall 产品组合适用于本地部署和云部署两种模式，允许各机构根据自身基础设施和需求选择最合适的环境。这种灵活性确保组织可以选择符合其安全策略、预算限制和运营需求的部署方案，同时不会牺牲功能或性能。无论您更倾向于本地基础设施的控制，还是云部署的可扩展性和可访问性，OnCall 都能适应您的特定环境。",{"sys":5708,"metadata":5719,"fields":5722},{"space":5709,"type":10,"id":5711,"contentType":5712,"revision":872,"createdAt":5714,"updatedAt":5715,"publishedAt":5715,"firstPublishedAt":5716,"publishedVersion":5689,"environment":5717},{"sys":5710},{"type":7,"linkType":8,"id":9},"50g9USyxvUi96NNjOMslem",{"sys":5713},{"type":7,"linkType":14,"id":5658},"2025-12-04T16:40:30.581Z","2026-05-20T12:53:58.116Z","2025-12-04T16:40:37.204Z",{"sys":5718},{"id":23,"type":7,"linkType":24},{"tags":5720,"concepts":5721},[],[],{"question":5723,"answer":5724},"OnCall 产品组合有哪些关键模块或组件？ ",{"data":5725,"content":5726,"nodeType":248},{},[5727],{"data":5728,"content":5729,"nodeType":247},{},[5730],{"data":5731,"marks":5732,"value":5733,"nodeType":246},{},[],"主要组件包括：OnCall Dispatch，一款新一代事件管理 CAD 解决方案；OnCall Records，一套用于执法行动和管理的记录管理系统 (RMS) ；OnCall Analytics，一套将原始数据转化为行动方案的分析套件；OnCall Planning & Response，一款基于 Web 的跨司法管辖区重大事件和活动管理工具；以及 OnCall Field Mobility，用于将车载设备、平板电脑和智能手机连接到调度和记录系统的移动和浏览器客户端。每个组件都与其他组件无缝集成，以实现全面的公共安全运营。",{"sys":5735,"metadata":5746,"fields":5749},{"space":5736,"type":10,"id":5738,"contentType":5739,"revision":872,"createdAt":5741,"updatedAt":5742,"publishedAt":5742,"firstPublishedAt":5743,"publishedVersion":1259,"environment":5744},{"sys":5737},{"type":7,"linkType":8,"id":9},"6nCKcswJM2Qv0RMRkEhh5s",{"sys":5740},{"type":7,"linkType":14,"id":5658},"2025-12-04T16:41:00.489Z","2026-05-20T12:55:51.057Z","2025-12-04T16:41:07.651Z",{"sys":5745},{"id":23,"type":7,"linkType":24},{"tags":5747,"concepts":5748},[],[],{"question":5750,"answer":5751},"OnCall 产品组合适用于哪些机构或组织？ ",{"data":5752,"content":5753,"nodeType":248},{},[5754],{"data":5755,"content":5756,"nodeType":247},{},[5757],{"data":5758,"marks":5759,"value":5760,"nodeType":246},{},[],"OnCall 产品组合专为公共安全机构设计，涵盖执法部门、PSAP（公共安全应答点）、应急服务、消防部门和紧急医疗服务部门等各种规模和跨辖区的机构。它为从小型市政部门到大型跨辖区实施的各类机构提供运营、管理、重大活动管理和现场移动性支持。其可扩展的架构确保任何规模的组织都能从现代公共安全技术中获益，而不会出现平台服务过度或不足的情况。",{"sys":5762,"metadata":5773,"fields":5776},{"space":5763,"type":10,"id":5765,"contentType":5766,"revision":872,"createdAt":5768,"updatedAt":5769,"publishedAt":5769,"firstPublishedAt":5770,"publishedVersion":5613,"environment":5771},{"sys":5764},{"type":7,"linkType":8,"id":9},"7BQuZYwPiz4Kqai0LhWGuD",{"sys":5767},{"type":7,"linkType":14,"id":5658},"2025-12-04T16:41:15.137Z","2026-05-20T12:54:00.953Z","2025-12-04T16:41:21.960Z",{"sys":5772},{"id":23,"type":7,"linkType":24},{"tags":5774,"concepts":5775},[],[],{"question":5777,"answer":5778},"OnCall 如何帮助机构有效管理大量涌入的数据？ ",{"data":5779,"content":5780,"nodeType":248},{},[5781],{"data":5782,"content":5783,"nodeType":247},{},[5784],{"data":5785,"marks":5786,"value":5787,"nodeType":246},{},[],"OnCall 通过实现集成、打破信息孤岛和应用新一代技术进行运营决策，帮助对来自设备、系统和人员的海量数据进行有效管理。该平台将来自多个来源的数据整合为统一视图，提供可执行的智能方案，而不是向操作人员提供海量原始信息。先进的筛选、优先级排序和分析功能确保关键信息在正确的时间传递给正确的人员，同时减轻调度人员和响应人员的认知负担。",{"sys":5789,"metadata":5800,"fields":5803},{"space":5790,"type":10,"id":5792,"contentType":5793,"revision":872,"createdAt":5795,"updatedAt":5796,"publishedAt":5796,"firstPublishedAt":5797,"publishedVersion":5689,"environment":5798},{"sys":5791},{"type":7,"linkType":8,"id":9},"6TbBk03iELvSKI9HPYhqfE",{"sys":5794},{"type":7,"linkType":14,"id":5658},"2025-12-04T16:41:29.534Z","2026-05-20T12:43:45.220Z","2025-12-04T16:41:36.436Z",{"sys":5799},{"id":23,"type":7,"linkType":24},{"tags":5801,"concepts":5802},[],[],{"question":5804,"answer":5805},"OnCall 产品组合在市场上有何独特之处？ ",{"data":5806,"content":5807,"nodeType":248},{},[5808],{"data":5809,"content":5810,"nodeType":247},{},[5811],{"data":5812,"marks":5813,"value":5814,"nodeType":246},{},[],"OnCall 平台是目前市场上唯一一套完整且可互操作的公共安全解决方案组合，能够为日常压力和未来准备工作提供全方位支持。与需要大量定制以协同工作的碎片化解决方案不同，OnCall 从一开始就是作为一个集成的生态系统而构建的。这种一体化设计消除了数据孤岛，降低了集成的复杂性，并确保所有组件间信息流畅无阻。该平台的灵活性使各机构能够独立或共同部署组件，同时保持完全的互操作性，从而提供独立解决方案无法比拟的集成度和运营效率。",{"sys":5816,"metadata":5828,"fields":5831},{"space":5817,"type":10,"id":5819,"contentType":5820,"revision":61,"createdAt":5822,"updatedAt":5823,"publishedAt":5823,"firstPublishedAt":5824,"publishedVersion":5825,"environment":5826},{"sys":5818},{"type":7,"linkType":8,"id":9},"11HtMZXeteXzKokIOnLHqw",{"sys":5821},{"type":7,"linkType":14,"id":5658},"2025-12-04T16:41:43.438Z","2026-06-03T16:42:22.936Z","2025-12-04T16:41:51.217Z",37,{"sys":5827},{"id":23,"type":7,"linkType":24},{"tags":5829,"concepts":5830},[],[],{"question":5832,"answer":5833},"OnCall Dispatch 如何让公共安全机构受益？ ",{"data":5834,"content":5835,"nodeType":248},{},[5836],{"data":5837,"content":5838,"nodeType":247},{},[5839],{"data":5840,"marks":5841,"value":5842,"nodeType":246},{},[],"OnCall Dispatch 是基于浏览器的下一代计算机辅助调度解决方案，具有简化的工作流程，可减少操作员的工作量，提高生产率，并增强公共安全应答点 (PSAP)、控制室、站点或单位的处理能力。它增强了态势感知和协调能力，从而支持更安全、更快速的响应。现代用户界面专为应急调度的高压力环境而设计，可清晰地呈现关键信息，而不会让操作员应接不暇。高级功能包括智能呼叫路由、自动资源推荐、实时地图以及全面的事件跟踪，可让所有利益相关方随时了解整个应急响应行动。",{"sys":5844,"metadata":5855,"fields":5858},{"space":5845,"type":10,"id":5847,"contentType":5848,"revision":1365,"createdAt":5850,"updatedAt":5851,"publishedAt":5851,"firstPublishedAt":5852,"publishedVersion":3068,"environment":5853},{"sys":5846},{"type":7,"linkType":8,"id":9},"2axOYatx80YwXf8N7cTQXh",{"sys":5849},{"type":7,"linkType":14,"id":5658},"2026-02-12T15:02:47.308Z","2026-05-20T12:55:52.732Z","2026-02-12T15:03:06.525Z",{"sys":5854},{"id":23,"type":7,"linkType":24},{"tags":5856,"concepts":5857},[],[],{"question":5859,"answer":5860},"HxGN OnCall 和 Octave OnCall 是同一个产品吗？",{"data":5861,"content":5862,"nodeType":248},{},[5863],{"data":5864,"content":5865,"nodeType":247},{},[5866],{"data":5867,"marks":5868,"value":5869,"nodeType":246},{},[],"Octave OnCall 是 HxGN OnCall 的更新、重新命名版本。在核心功能与性能保持不变的基础上，Octave OnCall 体现了 Octave 转型为独立衍生品牌的升级，完成了命名、设计与定位的全方位焕新。此次调整使 Octave 能够专注于提供更统一的产品体验与面向未来的创新能力，同时不会改变您对原 HxGN OnCall 所信赖的稳定性与可靠性。 ","OnCall 公共安全技术 ","Octave OnCall 软件是专为用户打造的现代公共安全技术，支持本地部署与云端部署，具备 NG911 和创新的 AI 功能。","public safety technology, public safety platform, oncall software","{\n  \"@context\": \"https:\u002F\u002Fschema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is the OnCall portfolio?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The OnCall portfolio is a comprehensive, end-to-end suite of public safety software solutions designed to help agencies of all sizes deliver better service during emergencies and major events. It includes OnCall Dispatch for incident management, OnCall Records for law enforcement operations, OnCall Analytics for data insights, OnCall Planning & Response for major incident management and OnCall Field Mobility for mobile connectivity. The portfolio is cohesive and interoperable, enabling full-spectrum support for daily operations and future preparedness.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can OnCall be deployed on-premises and in the cloud?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, the OnCall portfolio is designed for both on-premises and cloud deployments, allowing agencies to choose the environment that best suits their infrastructure and requirements. This flexibility ensures organizations can select the deployment option that aligns with their security policies, budget constraints and operational needs without sacrificing capabilities or performance. Whether you prefer the control of on-premises infrastructure or the scalability and accessibility of cloud deployment, OnCall adapts to your specific environment.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What are the key modules or components of the OnCall portfolio?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The main components include: OnCall Dispatch, a next-generation incident management CAD solution; OnCall Records, a records management system (RMS) for law enforcement operations and administration; OnCall Analytics, an analytics suite that turns raw data into actionable insights; OnCall Planning & Response, a web-based tool for managing major incidents and events across jurisdictions; and OnCall Field Mobility, mobile and browser clients that connect in-vehicle devices, tablets and smartphones to dispatch and records systems. Each component integrates seamlessly with the others for comprehensive public safety operations.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What kinds of agencies or organizations is the OnCall portfolio intended for?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The OnCall portfolio is designed for public safety agencies including law enforcement, PSAPs (Public Safety Answering Points), emergency services, fire departments and emergency medical services of various sizes and across jurisdictions. It supports operations, administration, major event management and field mobility for agencies ranging from small municipal departments to large multi-jurisdictional implementations. The scalable architecture ensures that organizations of any size can benefit from modern public safety technology without being over- or under-served by the platform.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How does OnCall help agencies manage large volumes of incoming data?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"OnCall helps take control of overwhelming amounts of incoming data from devices, systems and people by enabling integration, breaking down information silos and applying next-generation technology for operational decision-making. The platform consolidates data from multiple sources into a unified view, providing actionable intelligence rather than overwhelming operators with raw information. Advanced filtering, prioritization and analytics capabilities ensure that critical information reaches the right people at the right time while reducing cognitive load on dispatchers and responders.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What makes the OnCall portfolio unique in the market?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The OnCall platform is the only cohesive, interoperable public safety portfolio on the market today that enables full-spectrum support for daily pressures and future preparedness. Unlike fragmented solutions that require extensive customization to work together, OnCall is built as an integrated ecosystem from the ground up. This cohesive design eliminates data silos, reduces integration complexity and ensures seamless information flow across all components. The platform's flexibility allows agencies to deploy components independently or together while maintaining full interoperability, providing a level of integration and operational efficiency that standalone solutions cannot match.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How does OnCall Dispatch benefit public safety agencies?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"OnCall Dispatch is a browser-based, next-generation computer-aided dispatch solution with streamlined workflows to reduce operator workload, increase productivity and boost capacity in public safety answering points (PSAPs), control rooms, stations, or units. It enhances situational awareness and coordination to support safer, faster responses. The modern user interface is designed specifically for the high-stress environment of emergency dispatch, presenting critical information clearly without overwhelming operators. Advanced features include intelligent call routing, automated resource recommendations, real-time mapping and comprehensive incident tracking that keeps all stakeholders informed throughout emergency response operations.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is HxGN OnCall the same as Octave OnCall?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Octave OnCall is the updated, rebranded version of HxGN OnCall. While the core functionality and performance remain consistent, Octave OnCall reflects Octave's transition into an independent spin-off brand, complete with refreshed naming, design and positioning. This change allows Octave to focus on delivering a more unified product experience and future-ready innovation, without altering the reliability you expect from the original HxGN OnCall.\"\n      }\n    }\n  ]\n}\n\n{\n  \"@context\": \"https:\u002F\u002Fschema.org\",\n  \"@type\": \"SoftwareApplication\",\n  \"name\": \"Octave OnCall\",\n  \"alternateName\": \"HxGN OnCall\",\n  \"applicationCategory\": \"Public Safety Software\",\n  \"operatingSystem\": \"Web-based, Windows, iOS, Android\",\n  \"description\": \"A comprehensive, interoperable public safety software portfolio for agencies of all sizes. 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Pricing for modular dispatch and field mobility apps typically starts at $45\u002Fmonth per user for essential tiers. Enterprise PSAP configurations available via custom quote.","https:\u002F\u002Fschema.org\u002FInStock","USD","Octave OnCall (formerly HxGN OnCall) is a comprehensive public safety platform providing next-generation computer-aided dispatch (CAD), records management (RMS), and analytics for police, fire, and EMS agencies.",{"@id":5878,"@type":5891},"WebPage",{"@type":4691,"mainEntity":5893},[5894,5898,5902,5906,5910],{"name":5895,"@type":4696,"acceptedAnswer":5896},"Is HxGN OnCall the same as Octave OnCall?",{"text":5897,"@type":4699},"Yes, Octave OnCall is the updated, rebranded version of HxGN OnCall. While the branding has changed to Octave, the core computer-aided dispatch (CAD) and records management functionality remains the industry standard for public safety.",{"name":5899,"@type":4696,"acceptedAnswer":5900},"What is included in the Octave OnCall portfolio?",{"text":5901,"@type":4699},"The portfolio includes OnCall Dispatch (CAD), OnCall Records (RMS), OnCall Analytics for evidence-based reporting, and OnCall Field Mobility for task-focused responder apps.",{"name":5903,"@type":4696,"acceptedAnswer":5904},"Does Octave OnCall support cloud deployment?",{"text":5905,"@type":4699},"Yes. Octave OnCall is built for flexibility, supporting on-premises, customer-hosted cloud, or Software as a Service (SaaS) deployments to meet the security and IT needs of any agency.",{"name":5907,"@type":4696,"acceptedAnswer":5908},"How does Octave OnCall use AI in dispatching?",{"text":5909,"@type":4699},"Through 'Smart Advisor,' Octave OnCall uses assistive AI to provide critical insights and fill operational blind spots during complex, unfolding emergencies, ensuring dispatchers have a second set of eyes on live data.",{"name":5911,"@type":4696,"acceptedAnswer":5912},"Can Octave OnCall integrate with existing systems?",{"text":5913,"@type":4699},"Absolutely. 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