Arlington County’s shift was driven by the need for a new approach to public safety technology. With the transition from on-premises, server-based connections to a cloud-based model came understandable questions about ownership, troubleshooting and accountability.
The answer was Octave managed services: a dedicated Octave professional, trained on Octave technology, embedded as part of Arlington’s day-to-day team. Arlington describes the role as a “no-brainer,” noting the managed services resource integrates like a full-time employee — participating in team activities and serving as the go-to expert for managing the CAD system. The support proved critical throughout implementation and go-live, providing always-on availability and 24/7 peace of mind, so no matter the emergency, the technology is ready.
